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Return to shopShipping Policy
1. General Information
1.1. This Shipping Policy outlines the shipping terms and conditions for orders placed on the website of LSEZ LLC LAUMA MEDICAL.
1.2. We strive to process and ship all orders promptly while ensuring reliable and safe delivery of our medical products.
2. Shipping Destinations
2.1. We ship orders to customers within the European Union and select international locations. If your country is not listed during checkout, please contact us at medical@laumamedical.com for further assistance.
3. Processing Time
3.1. Orders are typically processed within 1–3 business days, excluding weekends and public holidays.
3.2. If an order experiences delays due to high demand or unforeseen circumstances, we will notify the customer via email.
4. Shipping Methods & Delivery Times
4.1. We offer shipping through the following carriers:
- Venipak: for domestic shipments within Latvia and selected EU countries.
- UPS: for international shipments outside Latvia and for expedited global services.
4.2. Estimated delivery times:
- Venipak Standard Shipping: 2–5 business days within Latvia and up to 7 business days within the EU
- UPS Standard: 5–10 business days
- UPS Express: 2–5 business days
4.3. Delivery times may vary depending on the destination and customs procedures for international shipments.
4.4. Each carrier operates under its own terms of service. For more information, please refer to:
- Venipak Terms: https://www.venipak.com
- UPS Terms: https://www.ups.com
4.5. We are not responsible for shipping delays caused by factors beyond our control, such as carrier delays, weather conditions, or customs processing.
5. Shipping Costs
5.1. Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method and carrier.
5.2. The final cost depends on whether Venipak or UPS is selected.
5.3. Free shipping may be available for certain orders based on promotional offers or order value thresholds, as indicated on our website.
6. Order Tracking
6.1. Once an order is shipped, customers will receive a tracking number via email to monitor the delivery status.
6.2. Venipak and UPS each provide online tracking tools through their websites.
- Venipak Tracking: https://www.venipak.com
- UPS Tracking: https://www.ups.com
6.3. If a tracking number is not received within 3 business days after order confirmation, please contact us at medical@laumamedical.com.
7. Lost or Damaged Shipments
7.1. If an order is lost in transit or arrives damaged, customers must notify us within 7 days of the expected delivery date.
7.2. We will coordinate with the relevant carrier (Venipak or UPS) to investigate the issue and, if necessary, provide a replacement or refund in accordance with the carrier’s claim procedures.
7.3. Please note that compensation is subject to the respective carrier’s liability policies and insurance terms.
8. Customs and Import Duties
8.1. For international shipments, customers are responsible for any applicable customs duties, taxes, or import fees charged by their country.
8.2. We are not responsible for delays caused by customs clearance processes.
9. Contact Information
If you have any questions regarding our Shipping Policy, please contact us:
- Company: LSEZ LLC LAUMA MEDICAL
- Address: st. Ziemelu 19, Liepaja, LV-3405, Latvia
- Email: medical@laumamedical.com
- Phone: (+371) 26 151 133
Effective Date: March 14, 2025