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1. General Information
1.1. This Shipping Policy outlines the shipping terms and conditions for orders placed on the website of LSEZ LLC «LAUMA MEDICAL.»
1.2. We strive to process and ship all orders promptly while ensuring reliable and safe delivery of our medical products.
2. Shipping Destinations
2.1. We ship orders to customers within the European Union and select international locations. If your country is not listed during checkout, please contact us at lauma@laumamedical.com for further assistance.
3. Processing Time
3.1. Orders are typically processed within 1-3 business days, excluding weekends and public holidays.
3.2. If an order experiences delays due to high demand or unforeseen circumstances, we will notify the customer via email.
4. Shipping Methods & Delivery Times
4.1. We offer standard and express shipping options. Estimated delivery times:
- Standard Shipping: 5-10 business days
- Express Shipping: 2-5 business days
5. Shipping Costs
5.1. Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method.
5.2. Free shipping may be available for certain orders based on promotional offers or order value thresholds, as indicated on our website.
6. Order Tracking
6.1. Once an order is shipped, customers will receive a tracking number via email to monitor the delivery status.
6.2. If a tracking number is not received within 3 business days after order confirmation, please contact us at lauma@laumamedical.com.
7. Lost or Damaged Shipments
7.1. If an order is lost in transit or arrives damaged, customers must notify us within 7 days of the expected delivery date.
7.2. We will work with the carrier to resolve the issue and, if necessary, provide a replacement or refund.
8. Customs and Import Duties
8.1. For international shipments, customers are responsible for any applicable customs duties, taxes, or import fees charged by their country.
8.2. We are not responsible for delays caused by customs clearance processes.
9. Contact Information
If you have any questions regarding our Shipping Policy, please contact us:
- Company: LSEZ LLC «LAUMA MEDICAL»
- Address: st. Ziemelu 19, Liepaja, LV-3405, Latvia
- Email:lauma@laumamedical.com
- Phone: (+371) 25 66 66 75