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Return to shopRefund & Cancellation
1. General Information
1.1. This Refund & Cancellation Policy outlines the conditions under which customers of LSEZ LLC “LAUMA MEDICAL” may cancel their orders and request refunds for purchased medical products.
1.2. By making a purchase on our website, you agree to the terms outlined in this policy.
2. Order Cancellation
2.1. Customers may cancel their orders before they are shipped by contacting us at lauma@laumamedical.com. If the order has already been dispatched, cancellation is no longer possible, and the return process must be followed instead.
2.2. If an order is successfully canceled before shipment, a full refund will be issued to the original payment method within 7 business days.
3. Returns & Refunds
3.1. Customers have the right to return eligible products within 14 days of receiving the order. The following conditions apply:
- Products must be unused, in their original packaging, and in resalable condition.
- A valid proof of purchase (invoice or receipt) is required.
- Certain medical products, including personal hygiene items and opened medical devices, are non-returnable for health and safety reasons.
3.2. To initiate a return, customers must contact us at lauma@laumamedical.com with their order details and reason for return.
3.3. If the return is approved, customers must ship the product back at their own expense unless the return is due to a product defect or an error on our part.
3.4. Refunds will be processed within 14 days after the returned product is received and inspected. Refunds will be issued to the original payment method.
4. Defective or Incorrect Products
4.1. If a customer receives a defective or incorrect product, they must notify us within 7 days of delivery by emailing lauma@laumamedical.com with supporting photos and order details.
4.2. Upon verification, we will provide instructions for returning the item, and a replacement or full refund (including return shipping costs) will be issued.
5. Contact Information
If you have any questions regarding our Refund & Cancellation Policy, please contact us:
- Company: LSEZ LLC “LAUMA MEDICAL”
- Address: st. Ziemelu 19, Liepaja, LV-3405, Latvia
- Email:lauma@laumamedical.com
- Phone: (+371) 25 66 66 75