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Return to shopFAQ
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept Visa, MasterCard, American Express, Apple Pay, Google Pay, and other payment options available through Stripe.
Your payment is processed at the time of purchase. If the payment fails, your order will not be confirmed.
All transactions are processed in Euros (EUR). If you are purchasing from outside the Eurozone, your bank may apply currency conversion fees.
If your payment is declined, please check with your bank or payment provider. You may also try a different payment method or contact us for assistance.
Order Returns
Yes, you can return eligible products within 14 days of receipt. Items must be unused, in their original packaging, and include proof of purchase.
To start a return, contact us at medical@laumamedical.com with your order details and reason for return. We will provide further instructions.
Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
Refunds are processed within 14 days after we receive and inspect the returned product. The amount will be refunded to your original payment method.